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Need Assistance?
Talk to the PETL Team.
We’ve built a robust FAQ section below — chances are, we’ve already covered what you’re looking for.
If you still need help, feel free to reach out using the form below. We’d love to hear from you, and our team is here to assist with anything — from questions to feedback to support.
Just fill out the form and we’ll get back to you shortly.
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10301 NW 50th St #110
Sunrise, FL 33351
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Yes. PETL is optimized for safe overnight charging and even supports iPhone Nightstand Mode when in landscape position.
PETL is designed to work with iPhone 12 and later models that support MagSafe technology. It provides optimal charging performance with these devices.
PETL works with most MagSafe-compatible cases. For best performance, we recommend using cases that are 3mm thick or less and specifically designed for MagSafe accessories.
PETL delivers up to 15W of wireless charging power, providing fast and efficient charging for your iPhone. Charging speed may vary based on your device model and environmental conditions.
PETL is designed for seamless use while charging. You can make calls, watch videos, or use apps without interrupting the charging process.
PETL comes with a 12-month limited warranty covering manufacturing defects. For warranty claims or support, please contact our customer service team.
PETL is engineered with advanced thermal management to minimize heat generation. Some warmth is normal during wireless charging, but PETL includes safety features to prevent overheating.
Yes, PETL is airline-safe and complies with TSA regulations for carry-on electronics. We recommend keeping it in your carry-on bag for easy access during security screening.
Orders are typically processed within 1–2 business days. You will receive a confirmation email with tracking details once your PETL is on the way.
Once shipped, you will receive a tracking link via email. You can also log in to your GoPETL.com account to check your order status anytime.
If your order has not shipped, contact us at help@gopetl.com as soon as possible. We will do our best to help. Orders cannot be modified or canceled once shipped.
Yes! We offer free USPS standard ground shipping on all U.S. orders.
Yes. Choose FedEx 2-Day Shipping at checkout. Expedited shipping costs are calculated based on your location and order total.
USPS standard shipping takes 3–5 business days. FedEx 2-Day delivers within 2 business days after fulfillment.
Currently, we ship to the U.S. and Canada only. We are working to expand international availability.
Email help@gopetl.com right away. If your order has not shipped, we can correct the address. If it has, we will assist with next steps.
Check your spam or promotions folder. Still missing it? Email us at help@gopetl.com with your full name and order details.
Yes! For all bulk, corporate, or custom orders, please reach out to our team at help@gopetl.com. We would love to work with you.
Absolutely. PETL makes a great gift for clients, teams, and events. Contact us to learn about custom logo options and bulk pricing.
Yes. If you are interested in reselling PETL or becoming a distribution partner, email us at help@gopetl.com with your business details.
