Shipping policy
Effective November 10, 2026
Free FedEx Premium Shipping on Orders $99+
Every U.S. order of $99 or more ships free with FedEx Premium — that includes every order with 2 or more PETL.
Shipping Options
- FedEx Premium Shipping — free on U.S. orders of $99 or more; $12.99 on orders under $99. Typically arrives in 3–5 business days.
- USPS Economy — $9.99 on orders under $99. Typically arrives in 5–8 business days.
Add a PETL to your order right after checkout and your whole order upgrades to FedEx Premium, at no extra cost.
How Long Does Delivery Take?
Orders placed before 12 PM ET on a business day ship the same day; orders placed after that, or on weekends and holidays, ship the next business day. From the day it ships, FedEx Premium typically arrives in 3–5 business days and USPS Economy in 5–8 business days.
Note: For pre-sale or backordered products, delivery times may vary depending on availability and estimated arrival windows.
Where Does PETL Ship?
We currently ship to residential and business addresses within the United States, and selected international locations.
Shipping restrictions may apply due to regional laws, hazmat classifications, or delivery limitations imposed by local carriers.
International Duties & Import Taxes
International orders may be subject to import duties, customs fees, or taxes upon arrival. These charges are set and collected by the destination country’s customs authority and are the responsibility of the recipient. goPETL is not responsible for import duties or taxes — they are determined by each individual country and are not included in our product or shipping prices.
How Will My Order Be Shipped?
Orders of $99 or more, and every order with 2 or more PETL, ship via FedEx. Orders under $99 ship via USPS Economy unless you choose FedEx Premium at checkout. PO Boxes and APO/FPO addresses always ship via USPS (7–15 business days), because FedEx does not deliver to them.
Will All Items Arrive Together?
We make every effort to ship your items in a single package. However, orders with multiple items may ship separately depending on product availability or warehouse location. A separate tracking number will be provided for each shipment.
Can I Change My Shipping Address After Placing an Order?
If your order has not yet shipped, you may cancel and resubmit your order with the correct address within 60 minutes of placing it.
Once your order is shipped, we cannot change the delivery address.
Shipping Errors and Responsibility
- If an order is canceled more than 1 hour after placement, the customer is responsible for any return shipping costs incurred.
- If the shipping address entered by the customer is incorrect and results in delivery failure or package loss, PETL is not liable for replacement or refund.
- Return shipping and restocking fees may apply based on our Return Policy.
What If I Received the Wrong Item?
If your order is incorrect or missing items, please contact us at hello@GoPETL.com. We will correct the issue promptly and provide further instructions if a return or replacement is necessary.
